The Process

Once your order is placed, 1by600 send the order notification to our merchant to pick, pack and dispatch your product. With social distancing rules being strictly adhered to in our warehouse, this does mean picking, packing and dispatching orders will be more time consuming than usual. As an example; where once you could have multiple people operating on a work station, this is now down to one. In addition, the warehouse team must be diligent in maintaining clean and safe working conditions, and be as contact-less with pick-ups and deliveries as possible..

When your order has been picked by courier partner, and is on its way to your home for delivery, the carriers must also heed and adhere to social distancing measures. For this to happen freight carriers have imposed measures such as:

1. Contact-less deliveries between driver and receiver,
2. Provided hand sanitizer for all drivers to use on the road,
3. Increased use of sanitization in all depots and facilities,
4. Work from home for customer service and office staff ensuring business continuity,
5. Revised Line haul Departure Schedules in view of recent border closures.

Please note your order may arrive in multiple deliveries

With all these measures in place and the high demand on logistics countrywide, there will be a delay on all orders. At this time we ask you to understand that the supply chain is under more pressure than usual and we request your patience and understanding.

Engaging with our customers

1by600 priority now is to ensure that all orders are shipped and delivered in full. For this to happen, it will require the team to focus all their energy and work with our operations and logistics teams. 1by600 will work with you every step of the way, however we again ask for patience and understanding as this is not business as usual. We are doing our very best to help you to avoid frustration, and offer realistic dispatch and delivery time frames. We request you contact 1by600 only once; we will respond and work with you to ensure the delivery of your goods. When you are communicating with our authorized merchants, please do so respectfully; 1by600 does not tolerate our merchants being abused or bullied or treating poorly under any circumstances.

We want your products to arrive quickly and at the best shipping rate we can offer. Shipping charges are calculated based on the product size and cross-referenced with your postcode and delivery address. Estimated shipping charges are from our merchants Distribution Center. Delivery costs for individual products can be viewed by entering your postcode in the “calculate delivery” box seen on each product page. The final shipping charge for your order will be shown once your postcode is entered during the checkout process. We attempt to dispatch your product within 24hrs from placement. Depending on your location, delivery of your order may take 2-10 working days, so if the goods are required for a specific day or event, please ensure you place your order well in advance to ensure the goods arrive in time. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays. On most occasions our shipping partners are able to deliver your goods sooner than this estimate.

** Please allow extra time for your deliveries to arrive during busy sale and holiday periods..

If no-one is available to take delivery of your item, our tracking partners will leave a card in the mailbox requesting you to phone them to arrange a suitable time and date for re-delivery. If you don’t contact our shipping partner within 72 hours they will return your items back to us and you may be charged for re-delivery.

Check all items have been delivered before signing. If for example two out of the five items only have been delivered, please sign accordingly for two out of five, this can be written on the con-note above your signature. DO NOT refuse delivery; the rest of your items will be on their way, they may have just been delayed at one of the shipping partners transport hubs. If this occurs please call our customer service team who will lodge an enquiry with the shipping partner to follow-up on your missing items and have these delivered as quickly as possible. If an item is delivered damaged:

1. Accept delivery
2. Contact your place of purchase, they may require images
3. The damaged item or part will be replaced quickly and efficiently in line with our warranty procedure